At ZeeKicks (accessible at https://zeekicks.com/), we value our customers and want you to shop with confidence. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 14–30 days of delivery (exact timeframe depends on product type).
  • Products must be unused, unworn, and in original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items, such as final sale items, gift cards, and personal care products, are non-returnable.

2. Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Please note: Shipping costs are non-refundable. If you received free shipping, the cost may be deducted from your refund.

3. Exchanges

If you need a different size, color, or product, we are happy to offer an exchange (subject to availability). Please contact our support team before sending back your item so we can reserve the replacement for you.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item received was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service to ensure your package reaches us safely.

5. Damaged or Incorrect Items

If you received a defective or wrong item, please notify us within 48 hours of delivery with photos of the product and packaging. We will cover the return shipping and send you a replacement or issue a full refund.

6. How to Initiate a Return

To start a return or refund request, please contact us:

Email: support@zeekicks.com
Website: https://zeekicks.com/

Our support team will provide you with instructions and the return address.

7. Policy Updates

ZeeKicks may update this Refund and Returns Policy from time to time to reflect changes in our business practices. Any updates will be posted on this page with a revised date.